This policy explains how membership cancellation and refunds operate at CHEETAY. It forms part of, and should be read together with, our Terms & Conditions.
This Refund & Cancellation Policy applies to all CHEETAY memberships and forms part of our Terms & Conditions. Words defined in those Terms have the same meaning in this policy.
You may cancel your membership at any time. Cancellation takes effect immediately: upon cancellation, your membership terminates and all associated access and benefits are revoked. You will not be charged for any subsequent billing period.
If you subsequently rejoin CHEETAY, your membership will be subject to the fee in effect at the time you rejoin, which may differ from the fee you previously paid. Previous rates are not preserved.
Except where a refund is required by applicable consumer protection law, all fees are non-refundable. This includes any unused portion of a billing period following cancellation and any period during which you did not use the membership. Cancellation prevents future charges; it does not entitle you to a refund of fees already paid.
If you have been charged in error, contact us at shayaan@cheetayhq.com and we will investigate and, where appropriate, issue a correction.
If a scheduled payment fails or cannot be collected, all membership benefits and access are suspended until the outstanding amount is successfully collected. No late fee is charged. Continued non-payment may result in termination of your membership.
Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country of residence. Where you are entitled to a statutory cancellation or “cooling-off” period for digital services, that right applies. However, because CHEETAY provides access immediately upon sign-up, you may be required to acknowledge that the service begins before any such period ends, which can affect your right to a refund in respect of services already provided.
You may cancel through the cancellation option made available to members, or by contacting us at shayaan@cheetayhq.com. Please use the same address for any question about billing or this policy.